Creative Clould blocked by Cloudflare when trying to install Illustrator. Please help!

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Troubleshooting

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Kevin StohlmeyerCorrect answer

Community Expert

Disable Cloudflare and reinstall.

A

ANTONI GIOVAN37546447h1qs

Participant

yo tengo el mismo problema y no tengo cloudflare, que se puede hacer dice que hay que contactarse por correo pero no hay nada

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kglad

Community Expert

it's not clear what either of you is doing to trigger that cloudflare issue. are you using a web browser to navigate somewhere? are you using the cc desktop app to start an app installation? something else?

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kglad

Community Expert

no better assistance here. cloudflare is the problem.

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I

iCharles

Legend

Hi @Carlos372300835xkx ,

You can try disabling Cloudflare, just as @Kevin Stohlmeyer has mentioned. For better assistance, I would move your post to the Download and Install community.

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Kevin Stohlmeyer

Correct answer

Community Expert

Disable Cloudflare and reinstall.

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