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Participant
May 16, 2013
Answered

Creative Connection Update Error

  • May 16, 2013
  • 1 reply
  • 333 views

I cannot download the creative connection update.  I receive the error code U44M1P7.    Error log file location: /Library/Logs/Adobe/Installers  I have followed all of the previous posts and updating Adobe Air or rebooting does not correct the problem. How can I correct this error?

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Correct answer Romsinha-9KMEUt

Please create a new user account and try to update. Please refer the mentioned link: http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

If still it does not work please follow the mentioned steps:

1. Uninstall all adobe product from your machine along with adobe air. Uninstall path:

Application/Utilities/Adobe Installer/

Removing all Adobe product after running the uninstaller please remove all Adobe folder manually. Adobe Folder locations are mentioned below:

1. Libray/Application Support/Adobe

2. User/User Name/Library/Application Support/Adobe

3. Library/Preferences/Adobe

4. User/User Name/Library/Preferences/Adobe

Download and Install AAM and try to download/Install and update the software.

1 reply

Romsinha-9KMEUt
Adobe Employee
Romsinha-9KMEUtCorrect answer
Adobe Employee
May 16, 2013

Please create a new user account and try to update. Please refer the mentioned link: http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

If still it does not work please follow the mentioned steps:

1. Uninstall all adobe product from your machine along with adobe air. Uninstall path:

Application/Utilities/Adobe Installer/

Removing all Adobe product after running the uninstaller please remove all Adobe folder manually. Adobe Folder locations are mentioned below:

1. Libray/Application Support/Adobe

2. User/User Name/Library/Application Support/Adobe

3. Library/Preferences/Adobe

4. User/User Name/Library/Preferences/Adobe

Download and Install AAM and try to download/Install and update the software.