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L
leclospierre
Participant
March 28, 2014
Question

Creative Desktop app disappeared and won't re-install

  • March 28, 2014
  • 1 reply
  • 220 views

Win 8.1. Creative Cloud desktop app has disappeared (not for the first time); have re-downloaded but won't re-install. Adobe error message : "Installer failed to initialize... please download Adobe Support Advisor to detect the problem". No link is given and I can't find a Adobe Support Advisor download.

What to do?

PS. Google found the Adobe Support Advisor download (waste of time using Adobe's menus, of course). Downloaded and installed but it reports "Inspection could not identify any issues". So back to square one, what to do?

PJJ

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 28, 2014

PJJ I would recommend reviewing your installation logs for the specific error message.  In specific you will want to review the PDApp.log file.  You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors you discover to this discussion.

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