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Participant
November 7, 2014
Question

Creative Suite 5.5 design premium - moving to new computer from a dead one

  • November 7, 2014
  • 1 reply
  • 194 views

Hello,

My laptop recently died, I lost everything,  and I have since had to replace it. I was wondering how to deactivate my Adobe Creative Suite 5.5 design premium for the dead laptop so I can activate the new one? I already have CS5 on my desktop, so this is effectively like trying to move to a third computer, except the second computer cannot be accessed to deactivate (because it is dead).

Thanks

K8

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1 reply

Ned Murphy
Legend
November 7, 2014

You will have to get Adobe Support thru chat to reset the activations for your software.

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )