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Mareike310355627h76
Participant
July 12, 2023
Question

Creative Suite 5.5 Lizenz funktioniert nicht mehr

  • July 12, 2023
  • 1 reply
  • 398 views

Hallo Community,

ich habe eine alte Creative Suite 5.5 Design Premium Lizenz. Bis vor kurzem ging es tadelos, jetzt habe ich meinen PC auf Windows 10 geupdatet, alles wieder installiert und einen Tag damit ohne Probleme gearbeitet. Am nächten Tag wollte ich weiter arbeiten und das Programm sagte mir plötzlich, dass meine Lizent ungültig wäre.

Der Kundensupport war unfähig mir zu helfen. Da ich nur noch alle Jubeljahre die Programme benötige, sehe ich es nicht ein, ein teures Abo zu kaufen. Zumal selbst die 5.5 Version damals teuer genug war.

Hat jemand eine Idee, wie ich die angeblich ungültige Lizenz wieder verifizieren kann? 

Vielen Dank für eure Hilfe.

 

Mareike

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 12, 2023

    only customer support can tell you why your license was invalidated.  you can contact them again and ask, but the most common reasons are because you purchased from a 3rd party. ie, not adobe.

     

    many 3rd parties were illegally selling enterprise licenses to individuals.  but there some other reasons for seeing an invalid license message.  here's more info, https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

     

    if you actually have a legal serial number (eg, purchased from adobe) and if you saw an invalid serial number message, you either made an error when entering the number OR you have the wrong installer.  details:

     

    assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

     

    common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual). and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite.

     

    you must use the (correct) suite's installation file (and you can choose to only install one program from the suite). here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

     

    =======================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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