Creative Suite 6

Forum|Forum|2 years ago
April 11, 2023
2 replies
648 views

I have a fully legitimate and purchased copy of CS6. I am trying to install it on my new laptop however I keep getting a message that the serial number is invalid.

The customer service people tell me that my serial number is good to go but because they no longer support this version of the product they can't (or won't) help me. I have uninstalled and reinstalled several times but still get the same error message. It is very frustrating - does anyone have any suggestions?

Cheers

Phil

This topic has been closed for replies.

T

Test Screen Name

Legend

You should use the original CD/DVD. Or original download you first downloaded and kept safe. They are not interchangeable. This is especially true for student versions, for which no replacement was ever available.

kglad

Community Expert

you don't have the right installation file.

SamnralphAuthor

Participant

I donwloaded the DesignStandard CS6_LS16 file and the associated zip file. The files I downloaded were the English language versions.

Is there another source of file? Or is there a different file that I should be downloading?

kglad

Community Expert

@Samnralph

if you saw an invalid serial number, you either made an error when entering the number OR you have the wrong installer. details:

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual). and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite.

you must use the (correct) suite's installation file (and you can choose to only install one program from the suite). here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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