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royh60755692
royh60755692
Participant
June 4, 2015
Answered

Creative Suite 6 Design Standard Installation Problem

  • June 4, 2015
  • 1 reply
  • 305 views

Illustrator did not load. InDesign and Photoshop loaded fine.

    This topic has been closed for replies.
    Correct answer Pattie-F

    When you install on a new computer, please download a fresh installation rather than trying to transfer or migrate files from a backup.


    Please try installing from this link: Download CS6 products

    After downloading the installation files, see these instructions to extract the files and install your product.

    These links may be helpful if you need assistance:

    Troubleshoot Creative Suite download problems

    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

    Troubleshoot install issues with log files | CS5, CS5.5, CS6

    Installation and launch log errors | CS5, CS5.5, CS6, CC


    Pattie

    1 reply

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    June 5, 2015

    Tell us more about your operating system.

    Was this an installation from a downloaded installer? From a disc installer? Or, did you try transferring or copying your files from another computer?

    royh60755692
    royh60755692Author
    Participant
    June 5, 2015

    Steve,

    Using OS X 10.10.

    I purchased an updated version from Adobe and downloaded the files.

    InDesign and Photoshop were installed, Illustrator wasn't installed.

    Tried to install Illustrator by itself, no luck.

    I am in the process of moving/updating my files in a newer Mac in the

    office.

    Thanks for your help,

    Roy

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    June 5, 2015

    I'm moving your question to the Downloading, Installing, Setting Up forum.

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