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lindac6932091
Participating Frequently
June 15, 2024
Answered

Creative Suite 6 Installation auf neuem PC nicht möglich. (Download von meinem Adobeaccount)

  • June 15, 2024
  • 2 replies
  • 4844 views

Hallo

 

bin fast am Verzweifeln.

Ich habe vor 10 Jahren die Creative Suite gekauft. Registriert und alles. Ich finde das Produkt immer noch in meinem Account zusammen mit dem Key.

 

Ich bin seit zwei Tagen am Versuchen die Suite auf dem neu aufgesetzten PC (WIN 10 frisch installiert ((mehrmals)) zu installieren. (Key und Anmeldung und Aktiviereung gehen problemlos)

Ich habe die Suite mehrmals von meinem Account gedownloaded und es endet dann immer mit 

der Fehlermeldung:

"Applikationen und Browser aktualisieren". 

MS Edge ist auf den allerneuesten Stand. 

 

-> Und die "Adobe Anwendungen zu aktualisieren" macht ja keinen Sinn, wenn man eine Software gekauft hat. (wie soll das gehen?)

Ich habe auch den virtuellen Support angefragt. Dort heisst es, Support sei eingestellt für CS6. Dann werden mehrere Links angeboten, die aber alle in den Sand führen. Die Lösungen sind reine Haarsträuberei.

 

Bitte kennt sich da jemand aus?

Vielen Dank

 

    This topic has been closed for replies.
    Correct answer kglad

    thank you.

    ok

     

    did the comp mode for the cc app and the programm I want to open (ID).

     

     

    I click then on ID, it asks me to sign in. 

     

     

     

    angain browser error, that I must close through taskmanager

     


    try offline activation:

     

    disconnect the installed computer from the internet

    Launch the product.

    At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.

    Click Offline Activation and click Generate a Response Code.

    Write down the Request Code.

    Switch to an online computer and navigate to www.adobe.com/go/getactivated.

    Click Offline Activation.

    Sign in with your Adobe ID.

    Enter your Request code and click Generate.

    Write down the Response code.

    Switch back to the offline computer.

    Enter the Response Code and click Activate.

     

    https://helpx.adobe.com/creative-suite/kb/serial-number-validation-launching-cs6.html

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    June 17, 2024
    • CS6 is 13 year old software that predates modern operating systems & browsers.
    • It was discontinued a long time ago and product support is non-existent.

     

    Have you considered getting modern software that's compatible with newer equipment?  You can download a free, 7-day trial of Creative Cloud.  If after 7 days you don't like it, you can cancel and owe nothing.


    Creative Cloud (Single & Bundled Apps & Services for mobile, web, desktop)
    https://www.adobe.com/creativecloud/plans.html

     

    Hope that helps.

     

     

     

    Nancy O'Shea— Product User & Community Expert
    L
    lindac6932091Author
    Participating Frequently
    June 18, 2024

     

    quote
    • CS6 is 13 year old software that predates modern operating systems & browsers.

    I don´t know where you source this information from. I can`t confirm your statement at all. Worked perfectly for my needs since my purchase in may 2014 up until I changed PC two weeks ago. . 

     

    I have not lived under a stone doing my CS6-thing and knowing nothing about existing subscription and that there is no support. Thought that was obvious...

     

    quote
    • CS6 is 13 year old software that predates modern operating systems & browsers.
    • It was discontinued a long time ago and product support is non-existent.

     

    Have you considered getting modern software that's compatible with newer equipment?  You can download a free, 7-day trial of Creative Cloud.  If after 7 days you don't like it, you can cancel and owe nothing.


    Creative Cloud (Single & Bundled Apps & Services for mobile, web, desktop)
    https://www.adobe.com/creativecloud/plans.html

     

    Hope that helps.

     

     

     


    By @Nancy OShea



     

     

    L
    lindac6932091Author
    Participating Frequently
    June 18, 2024

    The CS Suite 6 cost a lot of money. The product and the download including the serial number are still in my account. The use must be made possible, not impossible. The help Section of Adobe is searchable for the topic CS 6. But then the provided link lead you to pages that dont give answers, just more links that then end at pages that are all about CC App. Zero relating to the CS6 Problem. 

    dont have words for that

     

     

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 15, 2024

      you mean activation in the past wasn't a problem, not that it's currently not a problem, correct?

       

      if so, and you're having a problem downloading cs6, use a different browser.

      L
      lindac6932091Author
      Participating Frequently
      June 15, 2024

      Kglad

       

      No problem in the past (last time I had to re-install on another PC was Septemer 2023. No problem at all.)

      Now I am able to download the two files and unpack them. But the installation wont work. After entering the Key, (which is approved) then the installation wont happen. As uploaded in the previous message I get a errormessage. See picture above.

      L
      lindac6932091Author
      Participating Frequently
      June 15, 2024
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