creative suite cs5 downloaded from internet install options screen just sits there

Forum|Forum|11 years ago
August 7, 2014
1 reply
128 views

I downloaded cs5 to my laptop, went through the screens of inserting the serial number and adobe id. When I get to the install options screen I select the pieces I want and hit "install" nothing happens.

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kglad

Community Expert

follow these directions for cleaning before installing, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

HarryadobeAuthor

Participant

still just sits there when I hit "install"

kglad

Community Expert

check your installation logs, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

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