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C
CC-papillon
Participant
November 21, 2022
Question

Creative Suite CS6 reinstall

  • November 21, 2022
  • 3 replies
  • 2395 views

I know it's old, but I'd like to reinstall Creative Suite CS6 on another computer. Two problems:

(1) When I try to install, the installation program tells me that my serial number has been disabled. WHY? HOW?

(2) I wanted to disable the old version, by my old computer has internet problems, so I can't. On the other hand, my Adobe account lists the software but no activated devices.

Any ideas, especially re (1)?! Many thanks!

 

This topic has been closed for replies.

3 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 21, 2022

Two people asking questions in the same message can get confusing

 

CC-papillon asked about a serial number that has been disabled

 

davidt93231056 said there is no download

I replied to davidt93231056 with a possible way to download, I did NOT reply to CC-papillon

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 21, 2022

yep, confused me.  didn't even realize there was 2nd poster with a different problem.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 21, 2022

Who did you purchase your legacy software from?  If it was a third party vendor, you'll need to contact them about your license, assuming they are still in business.  CS6 is 10+ years old now.

 

Sadly, some vendors illegally sold licenses to multiple users.  When Adobe found out, they disconnected those serial numbers to stop the bleeding.   In such cases, you have no recourse except to buy new software.

 

MODERN OPTIONS:
Photoshop Elements or Premier Elements (approx $100, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

  • Photoshop CC and Photoshop on iPad
  • Camera Raw
  • Lightroom on desktop, mobile and the web
  • Lightroom Classic
  • Portfolio website + hosting
  • Adobe Express (free starter plan)
  • Bridge
  • 20 GB cloud storage (upgradable to 1 TB).
  • Free upgrades for paid subscribers

https://www.adobe.com/creativecloud/photography.html

Premium Adobe Express ($10/month).

  • Creative Cloud Express app (web and mobile)
  • Premiere Rush (desktop and mobile)
  • Photoshop Express (mobile)
  • Spark Video (mobile)
  • Spark Page (mobile)
  • Adobe Portfolio + hosting
  • 100 GB of cloud storage
  • All premium templates and design assets including the collection of over 160 million royalty-free Adobe Stock photo collection.

https://helpx.adobe.com/express/using/express-overview.html

Creative Cloud All Apps (51 + apps & services) and Single App Plans
https://www.adobe.com/creativecloud/plans.html

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
November 21, 2022

if you use the wrong adobe id associated with that serial number, you'll see that error.

C
CC-papillonAuthor
Participant
November 21, 2022

I have not used an ID?!

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 21, 2022

then, if you purchased from or registered with adobe, adobe support might (or might not), tell you the problem.

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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