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Fornasetti
Participant
June 1, 2018
Answered

Creative Suite download area not available in my Adobe profile

  • June 1, 2018
  • 1 reply
  • 305 views

Hello, the download area of my account is not available and can't download my products. Is this a temporary problem of the website, how and when could it be fixed?

Sorry to bother on the forum, No way to have a direct contact with adobe.

Alessandra

    This topic has been closed for replies.
    Correct answer Bani Verma

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    1 reply

    Bani Verma
    Bani Verma
    Legend
    June 1, 2018

    Hi Alessandra,

    I have reviewed the Adobe ID (email address) you have utilized to post here and found that you have Adobe Creative Suite licenses registered on it, if you are looking for the same products under your account then follow the steps given here to know how to: Find downloaded apps and files.

    Note: Please check and confirm if you are signed in with the right Adobe ID on Adobe's website to locate your purchases.

    All the Creative Suite products and download links are given here: Adobe software and other downloads , you may use the following link to download your products as well.

    Let us know if this helps.

    F
    FornasettiAuthor
    Participant
    June 1, 2018

    Thank you for your help I downloaded it from the second link.

    Anyway this is a screenshot of the error on my account, is it just a temporary bug?

    Thank you

    Bani Verma
    Bani VermaCorrect answer
    Legend
    June 1, 2018

    You're Welcome!

    This could be a browser issue, please reset your browser delete the cookies, caches and try again or use a different browser and check.

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