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joesofia
joesofia
Participant
November 20, 2018
Answered

Creative Suite Error: "Sorry, Installation Failed"

  • November 20, 2018
  • 2 replies
  • 1227 views

Mac OS High Sierra and Mojave.

I've tried to run the Creative Suite installation from two different Mac systems. It starts installing and then spits out an error:

Sorry, installation failed

The installer encountered and error most likely because there is no space on the disk to complete the installation or one fo the downloaded files has been corrupted. (Error Code: P202)

Both systems are new and have plenty of disk space available.

Has anybody else seen this?

This topic has been closed for replies.
Correct answer Bani Verma

Hi Joesofia,

NOTE: Officially the last version of Mac OS compatible with Adobe CS6 is Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 3, 4, 5, CS5.5, and CS6 applications support Mac OS X Mountain Lion (v10.8) when installed on Intel-based systems, see: Adobe Creative Suite 6 system requirements.

Please be aware that Creative Suite applications are not supported on macOS 10.12 (Sierra) or higher and therefore, many of the Creative Suite installers may not function normally on macOS 10.12 or higher.

Creative Suite 6 apps are pretty old and Adobe has not tested them on any of the latest operating systems post-Mac OS 10.8. Hence it may or may not work, you may also have compatibility issues.

However, you may try installing the product using the workaround given here: Installing Creative Suite on macOS 10.12 (Sierra).

Let us know if this helps.

2 replies

joesofia
joesofiaAuthor
Participant
November 20, 2018

One of my teammates was able to get the full installer from Adobe. Apparently the package that we were downloading from the site was corrupted. Thank you for your quick response, it's really appreciated.

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
November 20, 2018

Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future. Thanks! 

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
November 20, 2018

Hi Joesofia,

NOTE: Officially the last version of Mac OS compatible with Adobe CS6 is Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 3, 4, 5, CS5.5, and CS6 applications support Mac OS X Mountain Lion (v10.8) when installed on Intel-based systems, see: Adobe Creative Suite 6 system requirements.

Please be aware that Creative Suite applications are not supported on macOS 10.12 (Sierra) or higher and therefore, many of the Creative Suite installers may not function normally on macOS 10.12 or higher.

Creative Suite 6 apps are pretty old and Adobe has not tested them on any of the latest operating systems post-Mac OS 10.8. Hence it may or may not work, you may also have compatibility issues.

However, you may try installing the product using the workaround given here: Installing Creative Suite on macOS 10.12 (Sierra).

Let us know if this helps.

joesofia
joesofiaAuthor
Participant
November 20, 2018

Hi Bani,

I apologize, what I'm trying to install is Creative Cloud. I see that it is supported for Mac OS X v10.9 or later

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
November 20, 2018

No problem and thanks for clarifying.

Error P202 indicates the downloaded asset could not be download or extracted. Please make sure you have a stable internet connection when trying to update or download any Adobe app.

Please confirm that all the folders listed in this document has full read and write permissions on your machine: Preferences folder read-only error | Permissions issue.

Also, it would help if you can turn off any anti-virus or internet security software installed on your machine for the time being.

Let us know if this helps.

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