I download Sierra high and now my creative suite will not work... I have had this computer since uni were as part of my dyslexic report I was given the creative suite for life, so 2 questions ;
1 how to get it working again
2 if I need to uninstall and re install where can I find the serial numbers?
1. sierra and high sierra are not compatible with cs6 and earlier.
2. you have 3 ways to recover a serial number that you once had:
1. if you purchased from or registered with adobe (automatically done with cs6):,
a. you can check your account, https://accounts.adobe.com
b. you can check with adobe support* (be prepared to give the email address used when registering purchasing)
2. if your adobe program is installed on another computer you can recover its serial number from that computer, (win:) http://www.belarc.com/free_download.html, (mac:) https://mac-product-key-finder.com/
3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html
*
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
for cs6 installation problems:
adobe's posted a work-around the compatibility problem: https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html
https://helpx.adobe.com/x-productkb/global/macos-high-sierra-compatibility.html
[moved from Creative Suites to Downloading, Installing, Setting Up]
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