Creative suite wont open 2025

Forum|Forum|7 months ago
June 15, 2025
3 replies
303 views

Having trouble with Creative suite openning we are running Sequioa 15 operating system It downloads but will not open or install photoshop or lightroom. I have done a migration from windows to a new mac computer. chrome also wont work. I have uninstalled & reinstalled creative cloud multiple times, & have used uninstall & cleanup programs & removed adobe products from associated folders

Cloud storage web assets

kglad

Community Expert

another question, why do you say "we"?

A

Anshul_Nautiyal

Community Manager

Hi @karissatu,

Thank you for reaching out.

Upon checking, I can confirm that there is an active Photography plan associated with the Adobe ID you used to submit this query.

To assist you further, could you please provide more details about the issue you’re encountering while trying to install the apps on macOS? Specifically, let us know if you're seeing any error messages or unexpected behavior during the installation process.

We look forward to your response so we can help resolve the issue promptly.

Regards,
^AN

B

Ben M

Community Expert

Having trouble with Creative suite openning we are running Sequioa 15 operating system It downloads but will not open or install photoshop or lightroom. I have done a migration from windows to a new mac computer. chrome also wont work. I have uninstalled & reinstalled creative cloud multiple times, & have used uninstall & cleanup programs & removed adobe products from associated folders

By @karissatu

This sounds like you have more issues with the computer than just Adobe if chrome doesn't work as that is a much less complex app that rarely has these types of issues.

Is this new Mac a brand new computer or a used Mac? If used, have you tried starting completely clean with a reformatting and re-installation of the OS? If this is a brand new Mac, can you confirm the OS and update to the latest possible? If there's anything else you can share about your setup that could help, any information can help us provide more detailed responses to help you.

kglad

Community Expert

you migrated an adobe executable?

K

karissatuAuthor

Participant

No I didnt sorry. Nothing in migration that was aoart of adobe

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