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August 14, 2014
Question

creativecloudsetup.exe wont run once downloaded suggestions?

  • August 14, 2014
  • 1 reply
  • 148 views

the problem I am encountering now is that when I run the CreativeCloudSet-Up.exe it asks me if I want to run it, I say yes, and then it starts to quickly flip back and forth between the loading wheel and the regular mouse, if I am using another application (chrome for example) then that application starts to toggle being used, and then being in the background if that makes sense.  It essentially looks like it tries to run the CreativeCloud-Set-Up.exe file,stops, then starts again about 60-70 times in the span of 30 seconds or so, and then it stops, and nothing happens.

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1 reply

Jeffrey_A_Wright
Legend
August 14, 2014

Nicco179 it sounds like your installed security software is preventing the AAM Detect plug-in from functioning properly.  I would recommend reviewing Error referring to aam protocol when you click download button | CC.

In addition please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for information on how to install the Adobe Creative applications using the Creative Cloud Desktop application.