Skip to main content
erickl36022632
Participant
May 6, 2019
Question

Credit Card Fraud by Adobe

  • May 6, 2019
  • 4 replies
  • 3694 views

My credit card has received a fraudulent charge from Adobe.

I know this given that I did not sign up for a recurring subscription and upon looking up my old membership and credit card information, it has been updated by someone using an old address. 

Please inform me as how to cancel the current charge and guarantee this will not happen again in a year. 

V/r

Military Officer

This topic has been closed for replies.

4 replies

Nancy OShea
Community Expert
Community Expert
May 6, 2019

Sounds like your card has been compromised and needs to be canceled immediately.  Also file a fraud report with your bank for further investigation.

Nancy O'Shea— Product User & Community Expert
Participating Frequently
May 6, 2019

You'll have better luck contacting your credit card company and disputing the charge. Make sure to also close that credit card out and get a replacement card.

Legend
May 6, 2019

Did you sign up for any subscription? Because ALL of them renew.

John T Smith
Community Expert
Community Expert
May 6, 2019

Contact your credit card company and dispute the charge

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html