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goshop96644389
Participant
October 3, 2019
Question

credit card payment problems

  • October 3, 2019
  • 4 replies
  • 1156 views

Hey 

I have been trying to purchase some Adobe products for a couple of weeks now.

And every time I punch in my card information this error appears:

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call 800-585-0774.

    This topic has been closed for replies.

    4 replies

    A
    AlbedoMarketing
    Participant
    September 6, 2021

    I'm having the same problem, and for several weeks I cannot add any new license to my account/team. I called Adobe Sales many times and waited 1h and almost 2h once and nobody helped me. My bank assured me that everything was fine with the card and I should contact Adobe to set up the 3d security correctly or something. Please contact me as soon as possible. Thank You.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 6, 2021

    >Please contact me as soon as possible

     

    beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    A
    AlbedoMarketing
    Participant
    September 6, 2021

    How to contact?

     

    Ani*Adobe
    Community Manager
    Ani*AdobeCommunity Manager
    Community Manager
    October 3, 2019

    Hi there,

    Your account is all good to go, please try and place the order now and it should work.

    Request you to please update this thread if the issue persists.

     

    ^Ani

    G
    goshop96644389Author
    Participant
    October 24, 2019

    hey, ANI

    tanks for fixing it the first time but it showed up agen when I wanted to purchase photoshop can you help me again?

    Ani*Adobe
    Community Manager
    Ani*AdobeCommunity Manager
    Community Manager
    October 24, 2019

    Hi there,

    Sorry about that. Could you try again now? It should work.

    ^Ani

    Ani*Adobe
    Community Manager
    Ani*AdobeCommunity Manager
    Community Manager
    October 3, 2019

    Hi there, 

     

    Apologies for the poor experience. I'm checking your account and will update this thread as soon as I have anything new.

    Please do not attempt to place any new orders until then.

     

    ^Ani

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 3, 2019

    call or using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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