Cretive Suite 5.5 license issue

Forum|Forum|1 year ago
April 15, 2024
2 replies
762 views

I changed pc and it no longer recognizes the license. It tells me that it is already installed in 2 pc's, even though it was deactivated and uninstalled from the old pc. I have no way to figure out where the licenses were installed or deactivate them directly from adobe?

Bug

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kglad

Community Expert

if there are no activations, you have to options to remedy that problem. however, if you're not 100% certain the previous installs were explicitly deactivated (and uninstalling doesn't matter), use the computers (if they exist and still run) with the activations and open an app > click help > deactivate. if you've already uninstalled the app before deactivating, but still have the computer, you can reinstall on that computer and then deactivate.

and you may get licensing info via the help here, https://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html#main-pars_text_1

L

LukeltAuthor

Participating Frequently

Thanks for the reply, but I had already done the license deactivation in the old pc. When it didn't work in the new one I also uninstalled the software, but nothing changed. Now that I reinstalled the software in the old pc it has the same problem, I can't reassign the license anymore.

kglad

Community Expert

you can reinstall cs 5.5 on the old computer

then open one of the cs 5.5 apps > click help > deactivate or sign out

then try to install on your other pc.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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