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MikeTBO25
Participant
September 5, 2022
Question

CS 5.5 activation

  • September 5, 2022
  • 2 replies
  • 168 views

I own CS5.5 and have purchased a new computer. I have previously deactivated it on my old computers, but the activator still says that it is activated on 2 computers. 

 

Can anyone please help me?

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 5, 2022

    You have a license to use CS5 for as long as Adobe can make it available to supporting systems. Adobe owns the software.

     

    Which operating system do you have?  I ask because legacy software from 10 years ago won't work on newest operating systems, it's too outdated.

     

    This might be a good time to get modern software that's compatible with your new computer.

     

    MODERN OPTIONS:
    Photoshop Elements or Premier Elements (approx $100, no subscription needed).
    https://www.adobe.com/products/photoshop-elements.html

    Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

    • Photoshop CC and Photoshop on iPad
    • Camera Raw
    • Lightroom on desktop, mobile and the web
    • Lightroom Classic
    • Portfolio website + hosting
    • Adobe Express (free starter plan)
    • Bridge
    • 20 GB cloud storage (upgradable to 1 TB).
    • Free upgrades for paid subscribers

    https://www.adobe.com/creativecloud/photography.html

    Premium Adobe Express ($10/month).

    • Creative Cloud Express app (web and mobile)
    • Premiere Rush (desktop and mobile)
    • Photoshop Express (mobile)
    • Spark Video (mobile)
    • Spark Page (mobile)
    • Adobe Portfolio + hosting
    • 100 GB of cloud storage
    • All premium templates and design assets including the collection of over 160 million royalty-free Adobe Stock photo collection.

    https://helpx.adobe.com/express/using/express-overview.html

    Creative Cloud All Apps (51 + apps & services) and Single App Plans
    https://www.adobe.com/creativecloud/plans.html

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 5, 2022

    When you can't properly deactivate a serial number
    (this is the ONLY support Adobe still offers for old programs)
    BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
    You may need to PERSIST or TRY AGAIN to find a support agent with more experience

     

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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