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T
tomd99285172
Participant
July 20, 2020
Question

CS 5.5 can't reach the deactivation server

  • July 20, 2020
  • 1 reply
  • 233 views

Hi!

I'm trying to deactivate CS 5.5 on an win 7 pc.

There's a stable internet connection, but the software keeps telling me to connect to the internet to deactive.


Any ideas?

Thanks!

    This topic has been closed for replies.

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 20, 2020

    Sign in to your Adobe account and deactivate from there.

     

    You can also go here and only ask to have your activations reset:

    https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

     

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 20, 2020

    "Sign in to your Adobe account and deactivate from there."

       @Peru Bob,

       That only works with Creative Cloud subscriptions.

     

    CS5 is on life support.  It's discontinued & unsupported. Use at your own risk.   I'm not sure how much longer it will be viable particularly if the activation servers are not responding to de-activation requests.


    MODERN OPTIONS:
    Photoshop or Premier Elements 2020 (approx $100, no subscription needed)
    https://www.adobe.com/products/photoshop-elements.html

    Creative Cloud Photography Plan (approx $10/month for 1 year subscription)
    https://www.adobe.com/creativecloud/photography.html

    Creative Cloud All Apps Plan (31 + apps & services)
    https://www.adobe.com/creativecloud/plans.html

     

    =============
    Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!  Creative Suite is not sold legally by any vendor, retailer or country.
    =============
    3 Easy Ways to Identify Genuine Adobe Staff
    https://tinyurl.com/10791730

     

    Nancy O'Shea— Product User & Community Expert
      T
      tomd99285172Author
      Participant
      July 20, 2020

      Thanks, Nancy.

      So there's no longer a chance to deactivate/activate since the server is already down, did I get you right?

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