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L
LarryMiner@hotmail.com
Participant
August 5, 2013
Question

CS-5 and CS-6 Updates failed twice

  • August 5, 2013
  • 1 reply
  • 392 views

After deactivating CS-5 & CS-6 from my old PC, I installed them on my new PC.  I checked for updates and there were several.  I tried installing them twice and both times they failed.  The first time I tried installing them all, and the second time I tired to install about half of them.  The Log File said there was an error downloading this update, please try again later.  Do you have any suggestions?  Thank you

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    1 reply

    iAnkitkhurana
    Adobe Employee
    iAnkitkhurana
    Adobe Employee
    August 5, 2013

    Hi Larry,

    Welcome to the Community!

    Please confirm if you have Adobe application manager or Creative cloud app, re-download whichever you have via:

    Adobe application manager: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

    Creative cloud App: https://creative.adobe.com/products/creative-cloud

    Launch and try to update, if that doesn't resolve the problem then rename OOBE folder to OOBE.old

    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

    &

    C:\Program Files (x86)\Common Files\Adobe\OOBE

    Restart the machine and check.

    Thanks!

    Ankit

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