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henrikr63094263
henrikr63094263
Participant
February 6, 2018
Answered

CS 5 Download CRM:00761000001184

  • February 6, 2018
  • 1 reply
  • 436 views

Serial number dosent work...!!!!!!!!!!!

Hello Henrik,

Thank you for contacting Adobe support.

I am writing in reference to your case regarding your issue with Adobe application.

We are providing the downloading link for the product. Download and install the application and activate with the serial number.

Download - https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

Serial Number - REMOVED

If you are still having issues, you can contact us back on the support portal at http://www.adobe.com/go/supportportal

Thanks and regards,

Adobe Support.

[NEVER POST A SERIAL NUMBER IN A PUBLIC FORUM !!!]

[You have just given your serial number to everyone who read this message before]

[I deleted the number... or people who receive all their forum messages via email]

[When a Staff person asks for private information hover your mouse over their name]

[you may then click the Message option in the popup window to send a private email]

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    "your serial number may not be for a single user western european version" What is it for then????

    I used this link as you provided https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

    and this number:

    [Serial number removed by Mod]


    Henrikr63094263 I am sorry but the only software title I am showing registered under your account is for the Education version of Illustrator CS5 for Windows.  It is the Education version but the software may be available for download under your account at http://www.adobe.com/ .

    As Kglad previously mentioned it is vital that you use the correct serial number with the correct installation files.  None of the installation files available at Download Adobe Creative Suite 5 products will work with your serial number.  Since you have an education version of Illustrator CS5 you must use the installation files provided with your purchase.

    For information on how to download installation files from your account see Find downloaded apps and files .

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 6, 2018

    assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

    common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

    and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the (correct) suite's installation file (and you can choose to only install one program from the suite).

    here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

    henrikr63094263
    henrikr63094263Author
    Participant
    February 6, 2018

    I have used the link from your email an installed a danish version... I copyed til serial numer directly from the mail. What can have gone wrong?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 6, 2018

    your serial number may not be for a single user western european version as mentioned in message 1.

    if you purchased from or registered with adobe, check your account, https://accounts.adobe.com

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