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PaulWS
Participant
October 4, 2021
Question

CS-6 failed to install

  • October 4, 2021
  • 2 replies
  • 399 views

I had a new hard drive put in my iMac running OS 10.11.6 El Capitan. Now when I download and try to reinstall CS-6 it fails and tells me I have an invalid or expired serial number.

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 4, 2021

If you did not DE-activate the serial number you MAY have a problem with the number of activations

 

When you can't deactivate a serial number (this is the ONLY support Adobe still offers for CS5/CS6)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 4, 2021

Too many activations is not the same error as invalid or expired license.

https://www.adobe.com/genuine.html

 

 

Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 4, 2021

    Where did you obtain your copy of CS6?

    Did you buy it directly from Adobe or a 3rd party vendor?

     

    If you bought it directly from Adobe, your serial number should be registered online and accessible from your online account.

    https://account.adobe.com/products/

     

     

    Nancy O'Shea— Product User & Community Expert
      H
      hustlecityrider
      Participant
      October 4, 2021

      thank you for the information. i tried to reinstall my collection. still unsucessful. did Adobe rid of CS6?!?!?!!!!! I am unable to access my app's! ahhhhhhhh!!! lol 

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      October 4, 2021
      quote

      did Adobe get rid of CS6?

      =========

      Yes.  CS6 has not been legally sold or supported for 6 years.  When did you buy it and from whom?

       

      =============
      Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
      =============
      3 Easy Ways to Identify Genuine Adobe Staff
      https://tinyurl.com/10791730

       

      Nancy O'Shea— Product User & Community Expert
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