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I
Ingelore22449469yku1
Participant
December 30, 2021
Answered

CS 6 meldet zulässige Computeranzahl überschritten, kein Gerät aktiviert!

  • December 30, 2021
  • 1 reply
  • 413 views

Hallo,

 

ich wollte gerade ein altes CS 6 aktivieren, das Installionsprogramm meldet jedoch, dass ich die höchstzulässige Zahl an Geräten überschritten habe.  

In meinem Account ist jedoch kein Gerät aktiviert, also kann ich auch keins deaktivieren.

PCs, auf denen das CS6 mal installiert war, existieren schon lange nicht mehr. Einen Adeobe Support hierzu find eich nicht, Telefonnummer auch nicht. Was kann ich machen, wer kann helfen?

Vielen Dank!

Correct answer John T Smith

When you can't deactivate a serial number (this is the ONLY support Adobe still offers for old programs)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
December 30, 2021

When you can't deactivate a serial number (this is the ONLY support Adobe still offers for old programs)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

    I
    Ingelore22449469yku1Author
    Participant
    December 31, 2021

    Thank you very much, in the end it worked out fine, thanks to your informations.

    I guess there were two problems: 

    I tried the german adobe website first - there was no chat window to be found

    Then I tried the US-Website with firefox, activated cookies, deactivated adblocker. A step further, but the chat somehow didn`t work.

    Then I tried MS Ege browser, typed the magic word "agent", and a minute later the problem was solved, the count resetted

    Thanks again and all the best for 2022!

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