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Elsounette
Participant
March 6, 2013
Question

CS2 from old to new computer but authorisation failed

  • March 6, 2013
  • 1 reply
  • 948 views

Hello! On my old computer i have the Adobe CS2 since 2005. I tried to install it on my new computer with the DVDs. The 30 days to activate online  are off and the problem with the Adobe  serveur seems to be well known. So I found the links to downlowd the files with serial numbers on the web after having called Adobe by the phone etc.  (Sorry for the language I'm frensch) But now  that i think i have re-instal CS2 - maybe not properly (its complicated)  ?  Allthought I registrated on internet now, It doesn't allow me to use it for exemple when I open photoshop ... Please help me ! I'm lost. Thank you !!!

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 6, 2013

did cs2 install without error on your new computer using the serial number listed on the same page as the download?

if yes, what happens when you open photoshop?

E
ElsounetteAuthor
Participant
March 7, 2013

Thanks for your attention Kglad,

when I installed the Suite with the files and the serial number they told me to uninstall Illustrator and photoshop. I thought that I did so caus it doesn't appear on my program list to remove. So I put the serial number of the Suite but not the new for photoshop. And now maybe the old version is still there but it appears when i open it : " Vous ne pouvez pas poursuivre car votre compte ne dispose pas des droits d'acces approriés. Ouvrez une session sous un compte disposant de droits d'administrateur et réessayez" That means i think : "You can't go forward because don't have the appropriate acces rights. Open a new session with an account that have the administrator rights and try again"

what do you think about that?

Do i have to uninstall the photoshop an other way and re-install again?

Thank you !

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 7, 2013

i'm not sure where you are now but normally you should uninstall all the old non-working cs2 files.

then run the cleaner (http://www.adobe.com/support/contact/cscleanertool.html)

then reinstall the recently downloaded cs2 files using the serial numbers that were posted with those files.

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