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A
Anonymous
March 7, 2012
Question

CS2 Premium to InDesign 5.5 (only) serial number failure

  • March 7, 2012
  • 3 replies
  • 9769 views

I have put off upgrading for too long, but a switch to Lion forced my hand. I have the full CS2 Premium package. I bought the upgrade for InDesign only. Clearly, much has changed since my initial purchase several years ago, and I can't find the disk. My laptop hasn't upgraded to Lion, yet - thankfully? - so CS2 is still running. But the serial number there is coming up short...

I have seen the suggestion to call or contact customer support, but none is available. What burns me up is that I just chatted with support prior to purchase, and now that I'm dead in the water and desperate I can't even get a chat window or schedule a call.

Please help!

    This topic has been closed for replies.

    3 replies

    M
    Marcy McGuire
    Known Participant
    April 30, 2012

    I tried to do the same thing. I was told you cannot upgrade from CS package to an inividual product. It's very irritating, why can't they come up with 2 upgrade prices? One from a package and one from an individual unit.

    A
    Anonymous
    March 7, 2012

    As I browse through the forum, it looks as though it is primarily switching from a package to a single app. Secondarily, I have the old CS2. What a mess!

    Now I just have to get through to support.....

    Preran
    Preran
    Legend
    March 7, 2012

    Hi skdjfhal,

    Did you try the options in this link? http://www.adobe.com/support/contact/. The chat window appears as soon as there is a person available that can attend to you.

    A
    Anonymous
    March 7, 2012

    Thanks for the speedy reply:) The chat window isn't coming up:

    "ALERT

    We are experiencing high call volumes due to the demand for Adobe® Photoshop® Lightroom® 4. We apologize for any delays this may cause."

    Preran
    Preran
    Legend
    March 7, 2012

    You might want to wait for some time in that case. If you are not able to get through, let me know and I’ll check if someone can get in touch with you directly.

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