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unclebillybob
Participant
February 4, 2013
Answered

CS2 serial number problems

  • February 4, 2013
  • 1 reply
  • 7737 views

I am moving CS2 from an older Mac to a newer one.  When I tried to register, Adobe says to download the install from their site.  I downloaded the CS2 from Adobe, but when I begin the install it says my serial number is invalid.  I have tried my original serial number from my disks, and I have tried the serial associated with the download from Adobe.  Neither serial number will work.  Now what?  When I mount the downloads, the serial number is the first thing called for.  Without a valid serial number I can't get any further in the install process.

Tom Stewart

    This topic has been closed for replies.

    1 reply

    John Waller
    Community Expert
    John WallerCommunity ExpertCorrect answer
    Community Expert
    February 5, 2013

    Have you been through these steps?

    http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.html

    U
    unclebillybobAuthor
    Participant
    February 6, 2013

    This link is where I found the activation code for the download.  It is still NO GO.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    February 6, 2013

    So when you download the install files and use the serial number from the link John provided you receive the message that the serial number is invalid?  Please make sure you are using the installers from this link as the version you have on CD will not accept the volume license serial number.

    If you are using the installers from the link provided by John then which version of Mac OS are you using?  Do you have any other Adobe Creative software installed on your computer?  If so what software titles do you have installed?

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