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R
rendermanfl
Participating Frequently
September 15, 2012
Question

CS2 software, CS1 serial number

  • September 15, 2012
  • 1 reply
  • 5753 views

I've been using CS2. All suites open as CS2. I had to provide the serial number for CS2 before I could purchase an upgrade to CS5.5. Now that I'm ready to install the upgrade, the installation indicates I do not have a valid product to qualify for the upgrade. I checked, re-checked that I entered the serial number correctly. With dashes... Without dashes... Did the online chat thing. I'm told I have a CS1 serial number, yet the software says CS2. What's going on here?

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    1 reply

    MichaelKazlow
    MichaelKazlow
    Legend
    September 15, 2012

    I don't believe you can upgrade from CS 2 to CS 6. You need CS 3 or better.

    R
    rendermanflAuthor
    Participating Frequently
    September 15, 2012

    The upgrade was from CS2 to CS 5.5 not CS2 to CS6

    Mylenium
    Mylenium
    Legend
    September 16, 2012

    Contact support again and escalate the issue to the next level/ operator, if you do not get this resolved. Also posting a support case number here may get one of our Indian friends or Jeff A. Wright to pick it up.

    Mylenium

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