CS3 Activation no longer possible - is this really legal? [CS3 is dead, LOCKED]

Hi,

First of all: Thanks to Nancy_OShea for answering my original post.

Is it really legal that Adobe prevents my from re-installing a perpetual license I bought?

1. I absolutey get the fact that this is old CS3 suite is no longer supported, can be a security issue and will not have the latest and greatest and that is fine.
2. I also understand the fact that they shut down their activation server. Fine as well but for this reason they published a little tool so people can still re-install their software but today they refuse to provide this any longer?
3. CS3 does not work on a modern computer? Pfff. Well, I can assure you it is running fine. It was running pefectly until the point ,when the SW forces me to enter the activation key, which I can no longer generate.
4. And I also have the feeling that there is a number of people who would be interested to use the SW they bought also in 2020. If you google and see how many threats there are which refers to this topic.
   

Well and last but not least the chat with the agent. I took a few screenshots and I am happy to provide them to Adobe to see if these are the standards they expect from their support agents, including the wait times for resposnes and hunging up on me at the end.

Would be great if you, Nancy, could forward the case number (CRM:00403000009288; ADB-10504609-N9V3 ) to a support supervisor to also see if there is a way to get this SW again going. I really want to avoid that Adobe forces me to search Underground sites just to get my application working.

Maybe someone else still has this little tool on the computer and can provide it to me or has another idea how to get this going?

Thanks in advance, Jens

Here my original post:

Hello Nancy,

I have the same problem. Do I understand correctly that Adobe now prevents me from using the SW, I paid more than a 1000 Euros for, and does not even provide the installer any longer? Don't get me wrong. For my professional work life I am using a company Cloud account with a subscription model but for my private PC, I would expect that I can still use the SW I bought.

I had to re-install, CS3 is running fine, I can also live with the fact that you do not support any longer but I really cannot understand why you prevent the users who paid for it, instead of downloading piracy software, from using their software.

That really upsets me. And on top of that, people in the chat being very rude and disrespectful. In regards to this issue, this is not cool and a very bad style. Where can I make an official claim?

Thanks, Jens

Nancy's comment:

Jens,

I'm very sorry to be the bad messenger. But I don't work for Adobe and I don't make their polices.  I'm merely a forum volunteer and fellow product user like you. 

Adobe owns the software.  After 12-13 years, they have ended  CS3 and Acrobat 8 because those aged products won't work on most modern computers  anymore.   It all comes down to supply vs demand.   There's no point in supplying something when demand is null.  In 2020, people aren't interested in obsolete software.

"And on top of that, people in the chat being very rude and disrespectful."

In my experience, chat agents are always polite and eager to help when they can.  Unfortunately, their hands are tied.  The can't give you what you want if it doesn't exist. 

Give me your Adobe Case Number and I will ask an Adobe Staff member to examine your chat transcript after the new year when everyone returns from Christmas holiday.