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November 30, 2014
Question

CS3 activation unsuccessful, error 194:12

  • November 30, 2014
  • 2 replies
  • 2378 views

I want to activate my CS3, but the phone activation is no longer supported and online activation returns "unsuccessful" and error code 194:12. The customer support wants to have nothing to do with that.

(I know the quickest way would be using some keygen but I legally purchased the CS3 so I expect it to work legally too.)

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    2 replies

    Stacey789Author
    Known Participant
    January 20, 2015

    Ok, I don't know if I should make it public and it pains me that I had to stoop so low to get my apps working, but there are other people with this problem, so I guess I should post how this issue got resolved.

    I'm angry at myself for trying to settle it the legal way asking the customer support one after another for more than a month. Some of the staff were really kind and if nothing, I learned some new things, but they were downright useless because phone activation is probably some kind of taboo or what. They would persistently force me to unistall the CS3 and install to no end, even though I told them that I had formatted my harddrive and run a different OS...

    Whatever, long story short, the only known solution to this problem is to download a keygen and activate the CS3 with it through phone activation. The only problem is that you don't have the serial number you purchased in the application itself, but don't waste your time trying to be all good asking the support questions they don't know or are forbidden to answer.

    I still would like to report somewhere that I'm using an illegal serial number due to those circumstances and post the Software Licence Certificate I received upon purchasing the CS3 somewhere, so that nobody comes to bother me about that in the future, does anybody know how to do it?

    Last note: I'm really curious how the Adobe wants to manage the CC versions when they have to go through this kind of activation every month or so. I'm glad I bought the boxed versions.

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    January 20, 2015

    Stacey789 thank you for the update.  Did you try the steps listed in Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.  In particular I would recommend reviewing the section regarding the host file.

    Stacey789Author
    Known Participant
    January 21, 2015

    Thanks for trying to help, but I have tried everything you can think of, I just don't want to list it here. And I don't have any hostfile altered or whatever. What's with this presumption that everybody does bad things and that the problem is only on the other's side? There were people who had the guts to ask for customer support when they had their software cracked or what? I don't want to list why it is clear that the problem is on the Adobe side, starting with their activation servers and with their avoiding simple questions dues to some taboos or what. I respect that some companies have things the workers are forbidden to talk about but why can't they just say that they cannot do it for the company wants to erase all traces of phone activation from history (or whatever, I don't give a damn why they just can't give you the authorization code like this when they suspended the links for phone activation) from the start and stop pulling the customer's leg to no end? I want my month back.

    Sorry, but the only thing I want to know now is where I can post my software licence certificate I got when buying the CS3 and that I'm using a false serial number due to those circumstances so that nobody comes bothering me in the future.

    kglad
    Community Expert
    Community Expert
    November 30, 2014

    attach a screenshot of that error message.

    Stacey789Author
    Known Participant
    November 30, 2014

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    December 2, 2014

    Stacey789 what version of Windows are you using?  What is the reason which you are needing to reinstall Creative Suite 3 on this computer?   Was Creative Suite 3 installed on this computer previously?