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beckyb17958485
beckyb17958485
Participant
November 30, 2017
Answered

CS3 Design Standard update wont work, installer alert screen blank

  • November 30, 2017
  • 1 reply
  • 739 views

My CS3 is telling me I need to re-activate, I went to https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html. Followed steps, and I couldnt uninstall  my previous version by going to /Applications/Utilities/Adobe Installers (I have a mac). I deleted the files off my computer as suggest by Adobe chat. Went ahead and tried to download the replacement cs3 installer but it didn't seem to do anything (when I click on setup it opens a screen that is just blank).

I'm not sure what I'm doing wrong. Why would the installer alert be blank?

Please help, this is frustrating. Thank you.

    This topic has been closed for replies.
    Correct answer Nancy OShea

    This is a little more complicated because  Creative Suite installers are not supported by Mac Sierra.  See below for the workaround.

    Installing Creative Suite on macOS 10.12 (Sierra)

    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    December 1, 2017

    This is a little more complicated because  Creative Suite installers are not supported by Mac Sierra.  See below for the workaround.

    Installing Creative Suite on macOS 10.12 (Sierra)

    Nancy O'Shea— Product User & Community Expert
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