Skip to main content
leighsfca
Participating Frequently
December 15, 2017
Question

CS3 is a dead program

  • December 15, 2017
  • 1 reply
  • 7629 views

After running CS3 on my new computer (PC) since April 2017, I've had the program since 2007 I started getting the "You must reactivate to use this product" message in November and after contacting support and was told to ignore it, it counted down for a few days and I can no longer use the product.

 

After checking back with support I was instructed to go through the forums for help, I was instructed to request a new serial number and got one from Adobe, but upon uninstalling and reinstalling CS3, I was not prompted to put in the new serial number. I was then instructed to delete the AdobePCD file on my computer and did so. I was never prompted to put in the new serial number the original "You must reactivate to use this product" message came back as if I had done nothing.

 

I have read through the instructions for CS3 Reactivation and done each step.  After posting in a few other discussions I was told again I need to delete the cache.db file.  There is no cache.db file.  After uninstalling it again and reinstalling to try again the AdobePCD folder no longer appears in the files.  I've done this 8 times now.  I noticed some of the files are dated 3/21/2007.   Another thing I noticed is it states in the instructions I need to click on two file links (file 1 of 2 and file 2 of 2)  but under English - Windows there is only one file listed. Anyone have any more suggestions?? I am so frustrated trying to figure this out.

 

This topic has been closed for replies.

1 reply

Bani Verma
Community Manager
Community Manager
December 15, 2017

Hi Leighsfca,

Sorry for the trouble that you had to face while trying to install and activate your Adobe CS3 on your windows machine.

Please be aware that it is a very old software and Adobe has not tested it with the latest operating systems hence it may or may not work.

However i would recommend you to try few steps and see if that helps, If you don't have anything else on your machine from Adobe then do the below steps:

Delete everything that says Adobe on it from the following folders:

  • Program Files > Adobe
  • Program Files > Common Files > Adobe
  • Program Files (x86) > Adobe
  • Program Files (x86) > Common Files > Adobe
  • C:\Users\<user_name>\AppData\Local\Adobe( App data & Program Data is hidden folder please see, How to Show Hidden Files and Folders in Windows 7, 8, or 10)
  • C:\Program DATA \Adobe

After this try the installation again and see if that works and share the results with us.

leighsfca
leighsfcaAuthor
Participating Frequently
December 16, 2017

This is what I get now.  This is after removing all the files and reinstalling.