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CS3 issues

Forum|Forum|9 years ago
October 17, 2016
7 replies
1537 views

I am a press photographer who has spent most of today trying to get this programme to work after it stopped working between press edits.

I am this close to dissing Adobe Photoshop on the web, as I have have uninstalled and reinstalled it 3 times from CD to no avail.

What a joke!

You can't get anyone to answer emails either. Totally unimpressed...wouldn't mind but bought other Adobe products over the years!

Can someone get this sorted before I tell all my friends exactly what I think of Adobe and their lack of help on this issue

Rowena

cs3 license stopped working

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Hi Rowena,

I am Rajashree, I can certainly check the validity & activation count of the CS3 serial number. Unfortunately under the Adobe ID with which you are logged in has only LR6 standalone version serial number, please share the CS3 serial number by personal message, I shall also check if other Adobe support engineers can throw some light in this.

Regards

Rajashree

Moving this discussion to the Downloading, Installing, Setting Up forum. My thanks to everyone who has attempted to assist Rowenac in this discussion. Please feel free to move or refer future discussions of this type to the Downloading, Installing, Setting Up forum. Our community regularly answers download and installation questions for Creative Suite and other perpetual software titles.

Rowenac you mentioned that you were being prompted to insert additional discs during the installation process. If you have a retail installation license then you can download a fresh copy of the installation files at Download Adobe Creative Suite 3 products .

If you continue to receive installation errors then can you post any specific errors you discover to this discussion. The installation errors will be contained within the installation log files. For details on how to locate and interpret the installation log files see Troubleshoot installation with install logs | Adobe Creative Suite 3, Adobe Creative Suite 4.

gener7

Community Expert

I'll have an Adobe Employee look into this. Standby.

Gene

rowenac98224659Author

Participating Frequently

I have been online with them for 1.30 minutes so far today and getting nowhere. They pass you around and don't read the on-line notes. I am really angry with their level of service. It is so poor. Shame you can't find this out before you buy a product.

I really appreciate your help gener7. You are the one who has really helped so far. They are recommending that I go the Forum...this is their technical department! How crass is that?

gener7

Community Expert

Thanks. Well, the forums can try and find something that works. Support won't even touch CS6, they honestly have their hands full with CC customers.

There isn't anything crass about it...I don't think any software or hardware maker would offer support on something they released in 2007. Apple Computer does the same with OSX. If you can't get anywhere, maybe a used Macbook running an earlier version of OSX would take CS3.

I hope the Employee I called will be contacting you soon.

Gene

T

Test Screen Name

Legend

Rowenac, I'm not saying it's exactly your fault, though running ancient software without upgrading is asking for trouble. What I'm saying is that your expectations, that Adobe will now support you in your choice to not upgrade, is not matched by reality. If you upgraded your system without checking your apps were compatible then, yes, it becomes your fault in my view.

Analogies never work very well, but if you had a 10 year old car, and called the car maker about a new problem, how much help would you expect.

barbara_a7746676

Community Expert

Try this direct download link Download Adobe CS4 and CS3 Free Trials – Direct Links (incl. AE) | ProDesignTools

You need an Adobe ID, follow the instructions towards the top of the page, then scroll down further to see the links for Photoshop CS3.

I've used this web site before and it has worked for me. I hope it works for you.

T

Test Screen Name

Legend

I've said: CS3, like CS4, CS5, CS6 is out of support. When Adobe say "out of support" they mean it. You can and should pass this on so people can decide: be prepared to upgrade, or don't buy. Their brand does not appear to be supporting people who choose to ignore upgrades for almost a decade. There have been 6 new versions since the version you try to run. Whether that is outrageous depends on your point of view.

rowenac98224659Author

Participating Frequently

Sorry. Are you saying this is my fault?

Nancy OShea

Community Expert

#1 This is not Adobe support. This is a user-to-user forum. So you're talking to fellow product users here.

#2 Adobe can't help you. Your product is too old. It's no longer sold, supported or updated. It's way beyond it's end-of-life date.

#3 Get a 7-Day trial of Photoshop CC to finish your work. After your trial expires, you will need to convert to a paid plan -- Photography Plan is USD $9.99 per month and entitles you to free upgrades for as long as you remain a Creative Cloud Plan subscriber.

Creative Cloud pricing and membership plans | Adobe Creative Cloud

Nancy O.

Nancy O'Shea— Product User & Community Expert

T

Test Screen Name

Legend

Well, if both Adobe and Microsoft software have stopped working with licensing issues, it suggests to me a problem outside both of them. No idea what. Worth seeing perhaps whether you can run the trial of a supported version of Photoshop (CC), which is $10/month and the way forward. Runs on current Mac too.

rowenac98224659Author

Participating Frequently

I don't have a problem with Silverlight. Just CS3.

Why is not asking me for my Serial number?

How can I input this so that hopefully it works?

I don't see why I am paying for Photoshop when I have already spent over £400 to buy the disc from them

gener7

Community Expert

I just want to add this: Those CDs are very old and prone to defects. I recommend downloading a fresh CS3 installer from Adobe.

I've seen successful installs this way.

Download Adobe Creative Suite 3 products You simply enter your serial number as you did with the optical discs.

rowenac98224659Author

Participating Frequently

Dear gener7

Every patch I have tried from the Adobe site over the past day to deal with this...including the website download that you recommended has been rejected by my MAC. It is telling me that 'Setup.app' cannot be opened because it is from an unidentified developer.

It does not approve anything from Adobe.

gener7

Community Expert

In that case, you need to adjust your Security settings to "Anywhere", so OSX does not block your install:

Set it back to defaults when done.

John Waller

Community Expert

Need more information to troubleshoot with any accuracy.

What exact problems are you having? Stopped working doesn't tell us much. What kind of workflow? What steps are you taking? How big are the images you're editing? Has this just started happening or has it been ongoing? Is it reproducible every time following the same steps or is it intermittent?

Which operating system? What are your complete hardware specs?

rowenac98224659Author

Participating Frequently

Dear John

It stopped working yesterday saying that the licence for this product has stopped working 150:30

I am a press photographer so editing j-pegs in it

I am on a MAC OSX version

Processor 2.4 GHz Intel Core 2 Duo

Never had this issue before since put the programme on my MAC from the discs

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