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HasmiFerguson
Participant
March 25, 2014
Question

CS3 Not loading from disc and download link not working

  • March 25, 2014
  • 1 reply
  • 703 views

I had to wipe my MacBook Pro hard drive.  I am now running Mavericks.  I bought CS5 as an upgrade to CS3 so CS3 is required to be on my computer before it will let me load the update.I have tried loading CS3 from the disk (I have my original discs) but it won't let me.  It gets stuck about 2/3rds of the way through install.  I've tried 4 times and I'm fed up. Nothing should be this hard. There is nothing wrong with my CD drive either, as I have loaded four other pieces of software that come on CD.

I tried to download CS3 from the links that Adobe tells me to use but none of the links work.  I have searched for links in general, I have done specific searches in Adobe.  Everything I come across for the CS3 download gives me an error when I click on the Mac version to download (HTTP Error: 404/support/downloads/dlm/main.jsp).  I have switched off the pop up blocker as well and tried more than one browser when downloading.

Does anyone have a work around?  I've paid over $4,000 for this software, I don't have the money to buy the latest version and I need to get my work done. I'm done with the stupidity of just trying to load this and I shouldn't have to buy the latest version just to be able to load my update.

Please help if you can.

SIncere thanks

Hasmi

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 25, 2014

    you don't need to install cs3 in order to install your cs5 upgrade.  if you start the cs5 installation you will first be prompted for your cs5 serial number.  the installer will then 'look' for cs3 on your computer and failing to find that will then prompt you for your cs3 serial number thereby establishing that you qualify to install the cs5 upgrade.

    but if you want to install cs3:

    You can download some of the older versions of Adobe software directly from the Adobe website. See the following links for details.

    Accessible from these pages:

    Downloads available:

    or:

    if you follow all 7 steps, you can download a trial via one of the links on this page using a browser that accepts cookies:  http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

    and activate with your serial number.

    if you have a download problem (eg, you see an error page or you are offered an incorrect version), you probably didn't follow all 7 steps.  typically, failure to meticulously follow steps 1,2 and/or 3 is the problem, but your browser must also allow cookies so that (a restrictive browser setting) is another potential source of problems.

    H
    HasmiFergusonAuthor
    Participant
    March 28, 2014

    Thanks for trying to help kglad!  It didn't work.  I tried all the links you gave me and every time I click on the link for the CS3 products I get the 404 error.  I even tried it with Windows to see what would happen.  Same thing.  I've tried different browsers and its the same error.

    I shouldn't have to load CS3 to use my upgrade, but honestly, I've tried 4 times to load this bloody software and everytime it asks me for my CS3 code.  I input that and it "checks" and tells me the code is correct but then it says "it can't find the product on my computer" and it won't let me complete the download/install!

    Its happened over and over like this.  I have tried so many options not sure what else to do. I guess go look for new software from a different brand because I"ve already wasted too much time and I don't have the money to pay for the new discs.  You'd think I wouldn't have to load the CS3 but I even had my husband try, in case I was missing something, and he couldn't make it work either.

    I guess even though those CS3 links are up, they aren't working since the 404 Error I'm getting goes right back to the Adobe download support area.  Thanks anyway. 

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    March 28, 2014

    HasmiFerguson if you are continuing to get 404 errors then it is likely your host file has entries blocking Adobe servers.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to check and modify your host file.

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