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A
andyo4
Participant
January 18, 2017
Answered

CS3 stopped working, now won't install

  • January 18, 2017
  • 1 reply
  • 591 views

I've been using CS3 Design Premium on Windows 7 Pro, 64 bit, for years. Yesterday, I tried to open Photoshop and got an error message, I think it said that the application was damaged and would have to be reinstalled. First I tried repairing the installation. That didn't help. So I uninstalled and tried to reinstall.

Acrobat 8 Pro will install, but nothing else will. I have tried the installation many, many times. I have the DVD, the serial number, everything I need. I have also tried downloading new install files from the Adobe website, but those also failed.

I have looked on line for solutions and found nothing. I also have not found clear troubleshooting steps. Please help.

    This topic has been closed for replies.
    Correct answer kglad

    PDApp.log has almost no information. The document you linked to seems to refer to troubleshooting for CS5 and up. I do have Dreamweaver CS5.5, so I have some info in PDApp.log.


    Troubleshoot installation with install logs | Adobe Creative Suite 3, Adobe Creative Suite 4

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 18, 2017

    uninstall everything cs3 using the adobe uninstallers.

    clean per Use the Creative Cloud Cleaner Tool to solve installation problems

    restart your computer

    copy your installation files from your cd to a desktop directory

    reinstall using the desktop files with compatibility mode, win xp, sp2

    A
    andyo4Author
    Participant
    January 18, 2017

    Hi, thanks. I just tried that and it still did not work. I got to the prompt where Acrobat needs you to point to the "AdobePDF.dll" file, since it's 32 bit and you need to locate the 64 bit dll. I followed the advice on "The file AdobePDF.dll is needed" when installing CS3 on Windows 7 64-Bit | Mick's IT Blogs. That seems like it's okay, since Acrobat is the only thing that actually installs, but immediately after that, the entire installation fails, with each other item saying "Component Install Failed"

    A
    andyo4Author
    Participant
    January 18, 2017

    I have sometimes seen this error in the Event Log:

    Product: Adobe Flash Player 9 ActiveX -- Error 1904.Module C:\Windows\SysWOW64\Macromed\Flash\FlDbg9c.ocx failed to register.  HRESULT -2147220473.  Contact your support personnel.

    But even if I unselect Flash from the CS install, the CS install fails.

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