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R
Rugby_Nut
Participant
June 23, 2012
Question

CS3 to CS5 Upgrade Problem

  • June 23, 2012
  • 2 replies
  • 670 views

I am trying to install CS5 (upgrade from CS3) and I am getting a message stating that my serial number for CS3 is incorrect, this number is the right one from my original box and is the one I installed CS3 to my PC years ago.

Any advice please?

    This topic has been closed for replies.

    2 replies

    the_wine_snob
    the_wine_snob
    Inspiring
    June 24, 2012

    I agree that you should check the eligibility for an upgrade, but also remember, if you go to Help>About, the S/N that is displayed is truncated for your security. Make sure that you have the full S/N from your original product.

    Good luck, and if things fail, and you are qualified, contact Adobe Customer Support (not Technical Support), as they should be able to help you.

    Hunt

    M
    Manish-Sharma
    Inspiring
    June 23, 2012

    Contact Adobe Support , Check the link for details :-

    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

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