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grahamb74129063
Participant
April 17, 2017
Answered

CS3 Upgrade demands two qualifying products

  • April 17, 2017
  • 1 reply
  • 224 views

I am trying to install Creative Suite 3 this is an upgrade from CS2 premium. On installing CS3 I enter my serial No. it then asks for qualifying product serial No.

I enter the number for CS2  a green tick appears. It then asks for a serial number for CS2.3 I don't have one. Is there a solution?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    The serial numbers are accurate and they are accepted However I am asked for a serial number for an upgrade I never had i.e. Creative suite 2.3.


    Grahamb74129063 the only serial number I am seeing registered under your account is for Photoshop CS2 for Mac. Please contact our support team directly at Contact Customer Care so that your Creative Suite 3 serial number can be reviewed and registered if needed.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    April 17, 2017

    Grahamb74129063 please make sure to utilize the Photoshop CS2 for Mac registered under your account .  If you continue to encounter problems then please contact our support team directly at Contact Customer Care .

    For more details on how to locate your registered serial number see Find your serial number .

    G
    grahamb74129063Author
    Participant
    April 17, 2017

    Do the serial numbers have to be registered?

    Didn't have an account until I bought Photoshop CS 6 this was registered when purchased and I have had updates I have looked but does not appear in my list of registered Programs.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    April 17, 2017

    Grahamb74129063 I would recommend you utilize your registered serial numbers.  This will help verify the serial numbers you are entering are accurate.

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