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December 31, 2018
Answered

CS4 install trouble.

  • December 31, 2018
  • 1 reply
  • 295 views

i have an older DVD of the Master Creative Suite that I used prior to CC. I tried installing it on my computer at home, and it said my serial number was invalid. I triple checked it with the back of the DVD and it is accurate. What can I do to activate this?

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    Correct answer kglad

    that message indicates your number is incorrect or the installation file is incorrect.

    the first problem you should be able to rule-out by carefully entering the 24-digit number (6 groups of 4 numbers) that you saved.  can you do that?  ie, are you certain you're using the correct number?

    if the number is correct, you have a mismatch between your serial number and your installation file.  eg, the serial number/installation files must match by region/language (eg, usa vs eastern europe), license-type (eg, single-user, enterprise, education) and, or course, program (eg, a serial number of cs6 master suite will not work with a cs6 photoshop installation file - even though ps is part of master suite).

    here's some more info:  https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 31, 2018

    that message indicates your number is incorrect or the installation file is incorrect.

    the first problem you should be able to rule-out by carefully entering the 24-digit number (6 groups of 4 numbers) that you saved.  can you do that?  ie, are you certain you're using the correct number?

    if the number is correct, you have a mismatch between your serial number and your installation file.  eg, the serial number/installation files must match by region/language (eg, usa vs eastern europe), license-type (eg, single-user, enterprise, education) and, or course, program (eg, a serial number of cs6 master suite will not work with a cs6 photoshop installation file - even though ps is part of master suite).

    here's some more info:  https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html