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R
RealoFoxtrot
Participant
January 27, 2015
Answered

CS4 Installation on Windows 8.1 Setup error

  • January 27, 2015
  • 1 reply
  • 1491 views

So, after getting quite quite annoyed at this, I am asking the question:

How do i fix the "Setup has encountered an error and cannot continue" error on installation with windows 8.1

Details of things i have tried and know

So, New install of Windows 8.1

Windows CS4 Production Premium

No previous version of Adobe has been installed (CCCleaner therefore doesn't work)

Compatability mode, set to Windows 7, or Windows vista service pack 1, brings up same result.

I am a student, and therefore can't afford to sign up to a 1 year contract for £185.88 (nor the "cheaper" one off £185.90)

As i am not a subscriber, i can't gain access to the Adobe Live Chat.

Please, someone help.

This topic has been closed for replies.
Correct answer RealoFoxtrot

.... I think i have found it.

The UAC failed to work, as did the rest of the link in that forum post.

However, This person Re: Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance. Had the problem that his Documents Folder had been moved.

My laptop originally had a partitioned documents drive.As that is really annoying, i moved documents back to the C Drive and removed the partition.

This means that the way he fixed it with redirecting documents back to the original path is not an option for me.

Would anyone know how I get around this?


Okay,

I have solved this. Thank you kindly, Kartikay.

---------------------------------

Problem: Account's Documents Location had been moved from original location.

Solution: Move documents back to original location

If top solution doesn't work then:


Create new admin account.

Install from that account.

Once installed, you are free to delete account and all files from new account.


CS4 works perfectly

1 reply

Kartikay_Sharma
Community Manager
Kartikay_SharmaCommunity Manager
Community Manager
January 27, 2015

Hi RealoFoxtrot,

Can you please suggest from where have you downloaded the product and what is the size of the product? Its a possibility that the downloaded content might just be corrupt because of which the error is coming up.

Try this link and suggest if this works for you or not : Download CS4 products

Cheers,

Kartikay Sharma

    R
    RealoFoxtrotAuthor
    Participant
    January 27, 2015

    That is the location i downloaded it from:

    Download CS4 products

    I attempted doing the full Production Premium version as well as the CS4 Photoshop. Both came up with the same message

    Kartikay_Sharma
    Community Manager
    Kartikay_SharmaCommunity Manager
    Community Manager
    January 27, 2015

    Please try the following steps and also the forum link mentioned below.

    Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance.

    Also, Please try turning off the User account control and try the installation again. Turn User Account Control on or off - Windows Help

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