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CS4 Installation Yosemite
CS4 Installation Yosemite
Participant
December 8, 2014
Question

CS4 installation Yosemite

  • December 8, 2014
  • 1 reply
  • 4582 views

This is totally enervating!!

Last week I had a chat with Martin from Adobe-Support who suggested to deinstall and reinstall CS4 after backing up from time machine (due to toe licence system of adobe). So I followed as demanded to find:

1) no chat option left – only forum support

2) Setup Fehler - Setup hat einen Fehler festgestellt und kann nicht fortgesetzt werden. Für weitere Hilfestellung wenden Sie sich an den Kundendienst von Adobe.

3) Translation: Setup Error - Setup has encountered an error and can not continue. For further assistance, please contact the Adobe Customer Service.

Although CS4 is running under Yosemite after installing Java for OS X 2014-001, there is no way to install CS4. – I switched already to the installer ADBESTDSCS4_LS4 (from the support page).

How can I resolve the installation problem to work with CS4 under Yosemite.

Best regards

Jens Fabry

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
December 8, 2014

Jens Fabry what process did you utilize to remove the migrated copy of CS4?

Restoring Adobe applications from a time machine backup or migration does cause problems.  Usually it is possible to recover by running the uninstallers located in the Applications/Utilities/Adobe Installers folder.  You will then want to follow this with the use of the CC Cleaner Tool to ensure complete removal.  You can find additional details at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

CS4 Installation Yosemite
CS4 Installation YosemiteAuthor
Participant
December 12, 2014

I retrieved cs4 from time machine and was asked from adobe to remove the cs4 complete (restoring from time machine is not working because the user rights are not reinstalled) – although I used only the deinstallation software from adobe (and cs4 was not completely removed (what I can solve with the link above). I fear that there is a general problem to reinstall cs4 under yosemite. The installer stops right at the beginning and asks me to contact adobe. – So although cs4 is running under yosemite (with an older java runtime) it is not possible to reinstall adobe with the included installer.

I very much appreciate a work around for the installation. Or a hint on how to precede with a time machine backup.

Best regards

Jens Fabry

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
December 12, 2014

Jens Fabry please update this discussion if you have any questions regarding the steps listed in message #1.  If you still continue to receive installation issues after the use of the CC Cleaner tool then your installation log files can be reviewed to determine what additional causes there may be for the installation to fail.

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