cs4 license not working after intalling from discs

Question

I purchased cs4 many years ago through a FedEx employee purchase program, and have successfully installed it on previous computers.  I bought a new computer, and even had windows 7 installed, specifically so I could run cs4.  Now it is not accepting my license key.  I installed it completely from the original discs I got when I purchased it.  The install went fine, no problems.  Photoshop is working, but whenever I open any other program in the Suite, it asks for the key, which I used on Photoshop, and the programs don't accept it.  I'm afraid to delete and reinstall, as I need PS for my work, and I can't take a chance on it not working on the next install.

John T Smith · Answer

What is the exact message?

I don't about CS4 but I do know that for CS6 (and maybe CS5) there is a limit on activations

Do you always DE-activate when replacing an old computer?

IF your message was about a limit, try this

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded