CS4 not accepting serial number

Forum|Forum|11 years ago
July 2, 2014
2 replies
313 views

CS4 asking for serial number, but it's not recognizing it. Any suggestions?

This topic has been closed for replies.

Jeffrey_A_Wright

Legend

Carrp did you migrate/copy the installation from one computer to another?

Please check to verify your serial number is registered under your account at http://www.adobe.com/. This will help verify the validity of the serial number. You can find more details at Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

C

carrpAuthor

Participant

No. I reinstalled it on an external drive through my laptop so I could use it while I traveled. I purchased the product new, and have been using it on my desktop.

Jeffrey_A_Wright

Legend

Carrp do you receive the message that your serial number is invalid when you install Creative Suite 4 to default installation location? Were you able to locate your serial number under your account?