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Participant
February 4, 2015
Question

CS4 Serial Number coming up invalid after years of use

  • February 4, 2015
  • 1 reply
  • 223 views

I purchased the CS4 Master Collection some time ago, I know it is really out dated, but it works for me , now I am being prompted to enter my serial number when opening the programs (which worked yesterday???). When I put in my PAID for number I'm getting a red 'X' instead of a green check mark. How can I resolve this? The suite has been on my new PC for over 2 years with no problems until now.

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1 reply

Mylenium
Legend
February 4, 2015

Contact support by web chat.

Mylenium

jayw12Author
Participant
February 5, 2015

Yeah, I did last night, but all they could tell me is the serial number is invalid and provide proof of purchase. Unfortunately, I bought CS4 probably 5 years ago and finding a receipt is a slim chance. They won't help until then.