CS5.5をインストールするとcode6のエラーが出ます

Question

パソコンを買い替えたので、以前使っていたPCのライセンス認証を解除後に、windows10にアカデミック版のCS5.5をインストールしたところ、何度やっても「インストールに問題があります。」と最後のメッセージが表示されます。エラーの内容を見るとexit code 6と書いてあり、adobeのサポートページをみながら試したのですが未だに同じエラーが出てしまいます… 幸いfatal error（致命的なエラー）はゼロで、警告（warning）はすべて無視してくださいと書いてあったので、気になるのは５errorです。 また、コードの中に致命的なエラーと書いた文面もあり、少し気になるといった状況です。このまま無視して使用しても問題がないのか…詳しい方がいましたら是非ご教授ください。 エラー内容↓Exit Code: 6-------------------------------------- Summary --------------------------------------- 0 fatal error(s), 5 error(s), 40 warning(s)  WARNING: DW066: OS requirements not met for {0D96CFE6-376D-44B8-808A-16F3BEB73263}WARNING: DW066: OS requirements not met for {6BC81374-1E33-4495-93E2-DD2B10D358EE}WARNING: DW066: OS requirements not met for {067E43CD-3E9C-44BA-89FA-EDE7461BC22B}WARNING: DW066: OS requirements not met for {F37EA9EC-638F-4E61-BED4-BDB10461D73B}WARNING: DW066: OS requirements not met for {7745F18B-FD8A-4011-BE16-588900C503D0}WARNING: DW066: OS requirements not met for {3450d4c5-a82b-4428-a512-842ee1555a14}WARNING: DW066: OS requirements not met for {47CE893F-A0FF-4094-AA16-5209AEA7C7E0}WARNING: DW066: OS requirements not met for {208DE3D5-541C-41B0-8595-7A608A6E4306}WARNING: DW066: OS requirements not met for {4A4F91EA-5951-4C5C-B911-027D802817EB}WARNING: DW066: OS requirements not met for {11C0657F-2BD4-4CBC-87F3-9455DC91886E}WARNING: DW066: OS requirements not met for {7F9C94CD-0BAC-4F8F-8990-6A5886F4D550}WARNING: DW066: OS requirements not met for {AC76BA86-1041-0000-7760-000000000005}WARNING: DW066: OS requirements not met for {B7091600-995D-44EC-9B67-0E2025FDA600}WARNING: DW066: OS requirements not met for {650C9D09-D5BD-4532-8BEE-01DBC1DF5537}WARNING: DW066: OS requirements not met for {B4749B38-C5BD-4A02-8E9F-C1EF7CCEA651}WARNING: DW066: OS requirements not met for {0215A652-E081-4B09-9333-DC85AAB67FFA}WARNING: DW066: OS requirements not met for {D9732F8D-8B19-4FE4-945D-B67215DE8159}WARNING: DW066: OS requirements not met for {DD309051-FACF-4A5E-87F1-C57154BB3DE8}WARNING: DW066: OS requirements not met for {1A72AEBD-7A56-43AA-8D01-DDB3DAD2CAE1}WARNING: DW066: OS requirements not met for {D8CCCF4C-C227-427C-B4BE-736657D2AB7E}WARNING: DW066: OS requirements not met for {8DADF070-FE60-4899-8EF0-4242E7702F7D}WARNING: DW066: OS requirements not met for {1A17D95D-D1A1-4E9D-BBFF-DC133D1D2A14}WARNING: DW066: OS requirements not met for {23767F5D-A80C-4264-B8EA-ED4085FC332A}WARNING: DW066: OS requirements not met for {B9BFA828-0E3B-44CB-AE73-B2E27CC927DF}WARNING: DW066: OS requirements not met for {08EF22BC-43B2-4B4E-BA12-52B18F418F38}WARNING: DW066: OS requirements not met for {F4BD7BBE-497E-459B-B8AC-0F7B1C5A5617}WARNING: DW066: OS requirements not met for {10355145-8A4C-47F3-994B-B9B81B4DABF5}WARNING: DW066: OS requirements not met for {B9842ED4-C094-4814-AFD3-A6043C13E239}WARNING: DW066: OS requirements not met for {D97AF04B-B70A-4862-BC25-31E6D9C4A529}WARNING: DW066: OS requirements not met for {768A4FC5-179A-428C-9437-A71287C3CBB6}WARNING: DW066: OS requirements not met for {02280548-331A-4DD9-9F4A-D5058A72831A}WARNING: DW066: OS requirements not met for {E348E466-429A-4FB0-AFCF-8306C16BBFF1}----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\C:\PIXELB~1\source\winwood\Staging 0X1.BE94C6P-1018rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f80493091e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Web Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\USER\AppData\Local\Temp\InstallAX.exe, command: -install activex -msiERROR: Install MSI payload failed with error: 1603 - インストール中に致命的なエラーが発生しました。MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\USER\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi----------- Payload: {47CE893F-A0FF-4094-AA16-5209AEA7C7E0} Firefox Plugin CS5.1 6.1.0.0 -----------WARNING: DF012: File/Folder does not exist at F:\Adobe CS5_5\payloads\AdobeContribute6.1-FFPlugin\OEM(Seq 32)----------- Payload: {208DE3D5-541C-41B0-8595-7A608A6E4306} IE Plugin CS5.1 6.1.0.0 -----------WARNING: DF012: File/Folder does not exist at F:\Adobe CS5_5\payloads\AdobeContribute6.1-IEPlugin\OEM(Seq 26)----------- Payload: {4A4F91EA-5951-4C5C-B911-027D802817EB} Office Plugin CS5.1 6.1.0.0 -----------WARNING: DF012: File/Folder does not exist at F:\Adobe CS5_5\payloads\AdobeContribute6.1-OfficePlugin\OEM(Seq 34)----------- Payload: {DD309051-FACF-4A5E-87F1-C57154BB3DE8} Adobe Contribute CS5.1 6.1.0.0 -----------WARNING: DF012: File/Folder does not exist at F:\Adobe CS5_5\payloads\AdobeContribute6.1-mul\OEM(Seq 8283)----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------WARNING: DF012: File/Folder does not exist at F:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)----------- Payload: {1A17D95D-D1A1-4E9D-BBFF-DC133D1D2A14} Adobe Fireworks CS5.1_AdobeFireworks11.1.0ja_JPLanguagePack 11.1.0.0 -----------WARNING: DF012: File/Folder does not exist at F:\Adobe CS5_5\payloads\AdobeFireworks11.1.0ja_JPLanguagePack\OEM(Seq 75)----------- Payload: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} Adobe Flash CS5.5 11.5.0.0 -----------ERROR: DR012: Setting Registry Value Failed. Error 5 アクセスが拒否されました。(Seq 154)  ERROR: DW050: The following payload errors were found during install:ERROR: DW050: - Adobe Flash Player 10 ActiveX: Install failed-------------------------------------------------------------------------------------

150kw · Accepted Answer

こんにちは、くららさん

「Exit Code: 6」については、Adobeから下記文書がリリースされていますのでご覧ください。

https://helpx.adobe.com/jp/creative-suite/kb/errors-exit-code-6-exit.html

気になるのは、

CS5.5の動作保証OSは、Windows Vista～7（Premiere Pro CS5.5の場合）です（アプリケーションソフトによって多少異なるかも知れませんが）。Windows 10では動作保証されていませんので、インストール出来なかったり、出来ても正常に動作しない可能性があります。詳細は下記リンクの「旧製品（Creative Suite - CS）サポート終了のお知らせ」項をご覧ください。

https://www.adobe.com/jp/creativecloud.html?promoid=ZP46FD38&mv=other

従って、動作保証されていないのが原因で、そのエラーが出た可能性があります。

今後の対応として、

①古いパソコンが健在なら、そのパソコンでCS5.5を使用しましょう。

②Windows 10パソコンで使用する場合は、Creative Cloud版の契約を検討しましょう。概要は上記リンクに記載されています。

kglad · Answer

here's help with exit code 6 when installing cs 5.5cs5.5:  https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.htmlp.s. you can also try compatibility mode when installing on an incompatible os like win 10.

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