Skip to main content
J
jharris378
Participant
March 12, 2012
Question

CS5.5 component upgrade problems

  • March 12, 2012
  • 1 reply
  • 1726 views

I installed Master Suite CS5.5 a couple of weeks ago, and all programs I opened worked fine.  The one thing I used immediately was Acrobat X Pro to edit .pdf forms and save them.  Thnking it would be a good thing, In Acrobat X Pro, I used the "Check for Updates ..." menu item (under "Help") to find any updates.  It found a bunch of updates for all of the Master Suite programs, and I installed them.  Well, that caused a bunch of problems with Flash and Acrobat X Pro.  Attempts at editing .pdf forms caused Windows 7 to freeze.  I think that CS5.5 might have issues if a newer version of Flash is installed (than came with the software). 

My PC suffered hard shutdowns and bad startups (hanging) ensued.  Several times I had to revert to earlier restore points to start up my system.  Ultimately I did an uninstall and reinstall - using the Adobe CS5.5 Cleaner Tool - and all seems well again.

My question is, what happened with the updates, and do I reject future updates altogether?  I 'm using Google Chrome for my browser, and I deactivated the automatic Flash updates it performs.

Thanks

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 12, 2012

Did you receive any specific error messages or did it just seem that your computer crashed when accessing certain forms?  Without specific error messages I would recommend taking the reinstall process slowly and install the updates over time.  Then you can better determine where the difficulty lies.

J
jharris378Author
Participant
March 13, 2012

No error messages at all.  Just a PC freeze up and then several reboot issues until going back to a restore point.

After my reinstall of the master suite I have one message from Support Advisor at every startup.  It's a"licensing program" error "cpsid_83578r3: Error, "Validate license at Pre-chrome" when installing - Creative Suite 5."  I searched for that issue description, and I will see if I can get rid of it.  Right now, I don't know if that will cause me any issues down the road.

UPDATE

After reading a few posts here re the cpsid error and the particular products that had problems, I tried opening Adobe InDesign.  The software opened, but it was unresponsive to any user commands (mouse clicks).  My PC locked up for 30 seconds or so before I got mouse control back.  I could not shut down the PC and ctrl-alt-delete then shutdown did not work.  I finally performed a hard shutdown by using the on/off switch.  I have yet to start the syatem up after that.

After my master suite re-install, I openbed all programs in the suite - including InDesign - and none of  them caused any problems like lock-ups or freezing.  I am uncertain as to why InDesign caused a problem since then.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 13, 2012

It is possible that InDesign was caching your font data so that would be one difference between the initial launch and regular launch.  So are you no longer experiencing difficulties with your Adobe software then?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices