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laurenb1992
laurenb1992
Participant
May 27, 2016
Question

CS5.5 Design Standard - "the following disk images couldn't be opened"

  • May 27, 2016
  • 1 reply
  • 501 views

Hello - not sure what to do! Adobe helped me with getting my account info back and serial code after my macbook had crashed and i did not have this program backed up.

I downloaded it - and now on my mac, running on OSX 10.8.5 , it says "warning - the following disk images couldn't be opened".

Not sure what to do - adobe chat told me to post here. any advice!?

This topic has been closed for replies.

1 reply

Tanusree
Tanusree
Participating Frequently
May 27, 2016

HI,

Make sure that you download from this location. Download Adobe Creative Suite 5.5 products

Compare the file size that is downloaded to what is the size shown on the website. You double click on the DMG file to start the install.

You may also refer Can't open the .dmg file

Hope this helps!

laurenb1992
laurenb1992Author
Participant
May 27, 2016

Hi,

I did download from that section - file size is 2GB. Downloaded 2GB.

Sent from my iPhone

Bani Verma
Bani Verma
Legend
June 1, 2016

Hi Laurenb1992,

Please check and confirm as the file size is not 2 GB it is 2.9 GB for Mac:

Also, once you have confirmed the file kindly as check and confirm that your Mac gate keeper is set to allow installs from anywhere.

To do this Go to: Apple icon> System Preferences > Security & Privacy > General > Allow apps downloaded from anywhere

(to make these changes click on the padlock on the bottom left corner and enter your Mac password)

****These changes are temporary, you can revert these back to normal later.

Let us know if this helps.

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