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lizhale
Participant
January 1, 2014
Question

CS5.5 INSTALL FAILS. 'payload' errors? i don't understand

  • January 1, 2014
  • 1 reply
  • 1174 views

don't understand what ANY of this means!  CS5.5 INSTALL FAILS have retarted and tried multiple times . HELP please!

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF006, DS013 ... WARNING: DS013, DW022 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 7 error(s), 47 warning(s)

WARNING: DW022: AdobeCode {AC76BA86-1033-F400-7760-000000000005} with version (2011-03-17 01:56:17.451315) already installed with incompatible version (2012-03-05 05:30:16.288604)

WARNING: DS013: Payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 is already installed and the session payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 is already installed and the session payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0 is already installed and the session payload {8B4C951B-F853-4B05-B892-9D5B3CD8AC98} PDF Settings CS5 10.0.0.0 has no upgrade/conflict relationship with it.

ERROR: DS013: Verifying payload integrity : Failed with code 1

WARNING: DW016: NOTE: Cannot set action to the payload {9FE2BFB0-1DBE-4269-AEBA-A870C5990BEA} Adobe Dreamweaver Widget Browser 1.0.0.0 as it is already upgraded by the payload {85BD3EEB-DBBE-430A-A8F4-FE5D1E5AD606} Adobe Dreamweaver Widget Browser 1.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} Recommended Common Fonts Installation 1.0.0.0 as it is already upgraded by the payload {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {CBDD7465-CE11-4A58-9497-C370B65923F1} Required Common Fonts Installation 1.0.0.0 as it is already upgraded by the payload {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {A2502D10-2D75-4620-8A8B-73F39D5C1243} PDF Settings CS5 10.0.0.0 as it is already upgraded by the payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} Recommended Common Fonts Installation 1.0.0.0 as it is already upgraded by the payload {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {CBDD7465-CE11-4A58-9497-C370B65923F1} Required Common Fonts Installation 1.0.0.0 as it is already upgraded by the payload {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {A2502D10-2D75-4620-8A8B-73F39D5C1243} PDF Settings CS5 10.0.0.0 as it is already upgraded by the payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {A2502D10-2D75-4620-8A8B-73F39D5C1243} PDF Settings CS5 10.0.0.0 as it is already upgraded by the payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} Recommended Common Fonts Installation 1.0.0.0 as it is already upgraded by the payload {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {CBDD7465-CE11-4A58-9497-C370B65923F1} Required Common Fonts Installation 1.0.0.0 as it is already upgraded by the payload {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {9FE2BFB0-1DBE-4269-AEBA-A870C5990BEA} Adobe Dreamweaver Widget Browser 1.0.0.0 as it is already upgraded by the payload {85BD3EEB-DBBE-430A-A8F4-FE5D1E5AD606} Adobe Dreamweaver Widget Browser 1.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} Recommended Common Fonts Installation 1.0.0.0 as it is already upgraded by the payload {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {CBDD7465-CE11-4A58-9497-C370B65923F1} Required Common Fonts Installation 1.0.0.0 as it is already upgraded by the payload {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {A2502D10-2D75-4620-8A8B-73F39D5C1243} PDF Settings CS5 10.0.0.0 as it is already upgraded by the payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} Recommended Common Fonts Installation 1.0.0.0 as it is already upgraded by the payload {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {CBDD7465-CE11-4A58-9497-C370B65923F1} Required Common Fonts Installation 1.0.0.0 as it is already upgraded by the payload {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {A2502D10-2D75-4620-8A8B-73F39D5C1243} PDF Settings CS5 10.0.0.0 as it is already upgraded by the payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {A2502D10-2D75-4620-8A8B-73F39D5C1243} PDF Settings CS5 10.0.0.0 as it is already upgraded by the payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} Recommended Common Fonts Installation 1.0.0.0 as it is already upgraded by the payload {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {CBDD7465-CE11-4A58-9497-C370B65923F1} Required Common Fonts Installation 1.0.0.0 as it is already upgraded by the payload {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0

WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

----------- Payload: {DEA79551-23E3-430A-9B15-B544479B7DB2} Flash Player 10.2.153.1 -----------

WARNING: DF009: Higher version plugin already exists at: /Library/Internet Plug-Ins/Flash Player.plugin(Seq 48)

WARNING: DF010: Not installing plugin to: /Library/Internet Plug-Ins/Flash Player.plugin(Seq 48)

----------- Payload: {4B4C871D-9C8A-4C8A-B92A-C37273D6CE7D} Adobe Fireworks CS5.1 11.1.0.0 -----------

WARNING: DF012: File/Folder does not exist at /Volumes/CS5_5 Design Prm 1/Adobe CS5_5 Design Premium/payloads/AdobeFireworks11.1.0All/OEM(Seq 3960)

----------- Payload: {8AB04F7C-8AEF-4023-9CDB-F761E4ECF9CC} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------

WARNING: DF012: File/Folder does not exist at /Volumes/CS5_5 Design Prm 1/Adobe CS5_5 Design Premium/payloads/AdobeFireworks11.1.0en_USLanguagePack/OEM(Seq 86)

----------- Payload: {08EF22BC-43B2-4B4E-BA12-52B18F418F38} Adobe Photoshop CS5.1 Core 12.1.0.0 -----------

ERROR: DF006: The path "/Library/ScriptingAdditions/Adobe Unit Types.osax" already exists and is not a directory, Please rename or delete and retry(Seq 2751)

ERROR: DF016: Unable to create directory "/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents" with mode 775(Seq 2751)

ERROR: DF006: The path "/Library/ScriptingAdditions/Adobe Unit Types.osax" already exists and is not a directory, cannot create path "/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents",Please rename/delete "/Library/ScriptingAdditions/Adobe Unit Types.osax" and retry(Seq 2751)

ERROR: DW063: Command ARKCreateDirectoryCommand failed.(Seq 2751)

WARNING: DW036: Payload cannot be installed due to dependent operation failure

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure

ERROR: DW050:  - Adobe Photoshop CS5.1 English Language Pack_AdobePhotoshop12-en_US: Install failed

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This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 2, 2014

Lizhale the errors you have posted indicate that your file permissions have become compromised.   In specific it would appear that your User account is failing to modify the /Library/ScriptingAdditions directory.  Please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html for information on how to adjust your compromised file permissions.

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