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lindyt97456693
lindyt97456693
Participant
August 20, 2018
Answered

CS5.5 Student Package no longer compatible with Mac OS High Sierra

  • August 20, 2018
  • 2 replies
  • 2707 views

I purchased the Adobe Design Standard CS5.5 and the Adobe Creative Suite 6 Design Standard when I was a student about 5 years ago. As of recently, when I try to open my main apps, Illustrator CS6, Photoshop CS6 and InDesign CS6 they just force quit on me before opening with a "Send or Don't Send Report" message. When I chatted with support they mentioned it was probably because those versions aren't compatible with the updated version of my MacBook Pro, Mac OS High Sierra Version 10.13.6, and when I asked for a solution they sent me to this forum. Does anyone know what to do in this situation?

Thanks in advance!

    This topic has been closed for replies.
    Correct answer John T Smith

    Owners of old programs simply have problems with Mac El Capitan/Sierra... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old programs won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

    https://forums.adobe.com/thread/2301916 includes a link to installing the old Java runtime that is required... but you may have upgraded your Mac beyond the point of being able to run old programs at all

    2 replies

    T
    Test Screen Name
    Legend
    August 20, 2018

    To put it another way, if you choose to upgrade Mac OS, you must budget for upgrading ALL of your apps. If any still work or have free fixes, that's a bonus. This makes Apple's "free" system upgrades anything but free.

    If you buy a new Mac you have no choice but to get the latest system, so you must in the same way budget for upgrades to ALL apps.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    August 20, 2018

    Owners of old programs simply have problems with Mac El Capitan/Sierra... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old programs won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

    https://forums.adobe.com/thread/2301916 includes a link to installing the old Java runtime that is required... but you may have upgraded your Mac beyond the point of being able to run old programs at all

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