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Participant
March 23, 2022
Question

CS5 Design Premium no longer working

  • March 23, 2022
  • 2 replies
  • 187 views

I am running CS5 Design Premium on a Mac under Mac Sierra. It was fine one day, the next it wouldn't open any of the suite saying that the program hadn't been closed down properly (it had). I can't uninstall any of the programs, nor can I reinstall from the disc. Can anyone offer any suggestions?

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2 replies

Nancy OShea
Community Expert
Community Expert
March 24, 2022

CS5 wasn't built to run on Sierra, High Sierra or Mojave.  Those legacy CS installers need to be run from the Terminal.

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html


As of this writing, CS5 and CS6 are on life support. But they can still be activated providing you have:
1. your original media (disks or downloads) you received at purchase and a way to read them,
2. a legitimate serial number for that version, language and platform (Win/Mac) and if it was an upgrade, a qualifying serial number from an older product,
3. an older operating system that can support legacy 32-bit apps.

Legacy Creative Suite is discontinued & unsupported. Use it at your own risk.

Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea— Product User & Community Expert
Participant
March 31, 2022

Thanks, Nancy.

I downloaded High Sierraas an experiment (I didn't have anything to lose!), and CS5 Design premium now seems OK.

Thanks also for your warning about fake Adobe reps. I've had a couple of emails from adobe help line24x7 @ outlook.com   offering me a discounted download for CS6. I presume this is a scam?

 

Jim

 

[Moderator: Email link broken.]

LinSims
Community Expert
Community Expert
March 31, 2022

It's a scam. Please report them to phishing@adobe.com

kglad
Community Expert
Community Expert
March 24, 2022

you can always secure your data > wipe your computer > reinstall your os > reinstall your programs.

 

if you don't want to do all that, there are several other things you could do to uninstall, clean and reinstall but because you've explained nothing about the current problem, it's not possible to assess the chances of success, for example, with using the cleaner.

Participant
March 24, 2022
Thanks for your reply.

I have already tried to uninstall and then reinstall the Suite, but something is stopping the uninstall from working.
I am not sure what “Clean” is - how could I do this?

Thanks,

Jim Singleton
kglad
Community Expert
Community Expert
March 24, 2022