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October 26, 2019
Question

CS5 Design Standard serial number

  • October 26, 2019
  • 2 replies
  • 261 views

I wanted to install my Design Standard on a new computer. I recieved a download link link from Adobe staff after having sent my serial number. Now when I try to install it, installation assistant informs me that my serial number is not valid for the product. Does anyone know what went wrong?

Thanks for helping me out!

Christian

    This topic has been closed for replies.

    2 replies

    assause
    Community Expert
    Community Expert
    October 26, 2019

    An unsupported OS may not recognize the serial number.

    kglad
    Community Expert
    Community Expert
    October 26, 2019
    you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.
    
    common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual). 
    
    and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the (correct) suite's installation file (and you can choose to only install one program from the suite).
    
    here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
    
    bottomline: recontact adobe and let them know.